Shipping policy
Sustainable Packaging:
We do our best to reduce waste and minimise our environmental impact. Where possible, your order may be packed using reused or recycled packaging materials, which means you might receive your delivery in a box or parcel with other branding. Rest assured, your products inside are fresh, safe, and carefully packed—thank you for supporting our sustainability efforts!
Processing time:
We aim to carefully package and ship your order within 2 business days. You will be notified as soon as your order has been processed and shipped!
Delivery delays can sometimes occur, these are beyond our control, and we apologise for any inconvenience this may cause.
Orders with presale items will be shipped together, we aim to keep the ETA up to date on the relevant product pages; however, as above, delivery delays can occur and are out of our control.
Local Delivery:
Local delivery is available within 10km. To find out if your address qualifies and the delivery fee, please proceed to checkout.
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For deliveries within 3 km: Delivery is free and will generally be completed on the same day if the order is placed before midday.
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For deliveries greater than 3 km: Deliveries will be made on Mondays, Tuesdays, or delivered by our Courier partners within 7 business days.
Please note, we generally do not offer weekend deliveries.
Free local pickup:
Free local pickup is available Monday through Friday. You will receive an email once your order is ready for pickup, usually within 24 business hours. Please select a time slot and respond to the email.
Weekend pickup can be pre-arranged. Please contact us when placing your order to schedule a time.
Australia
Free delivery on orders over $100 (maximum 3kg)
$10 Delivery on orders under 1kg
$15 Delivery on all orders under 3kg
Western Australia
Interparcel/Aramex Courier Service Perth Metro:
Perth Metro courier delivery is available for street addresses only within the Perth metropolitan area.
Perth Metro boundaries extend from Alkimos in the north to Mandurah in the south. Eastern suburb boundaries vary.
- Fixed Price Shipping Fee of $10 (22kg maximum).
- Free delivery is available for orders over $150.
- Delivered by Aramex via Interparcel.
Please note:
PO Boxes, Parcel Lockers and Parcel Collect addresses do not qualify for Interparcel/Aramex delivery.
If you are unsure whether your address falls within the Perth Metro courier zone, please contact us prior to placing your order at:
We are always happy to confirm this for you before checkout.
Incorrect Shipping Selection
If an incorrect shipping option is selected, we will contact you to arrange payment of the remaining postage required.
If we do not receive a response within 48 hours, the order will be cancelled and refunded minus any non-refundable payment processing fees.
Australia Post Delivery
Australia Post delivery is available for all Western Australian addresses, including:
- PO Boxes
- Parcel Lockers
- Parcel Collect locations
- Regional and remote areas
- Rural Perth
Shipping is calculated at checkout based on your delivery address and order weight.
If your address does not fall within the Perth Metro courier zone, Australia Post delivery must be selected at checkout.
If you are unsure which shipping option applies to your address, please contact us prior to ordering at:
Rest of Australia:
We ship Australia wide using Australia Post.
Shipping rates are calculated at checkout based on delivery address and order weight.
Delivery timeframes vary depending on location. Once your order has been dispatched, tracking details will be sent via email.
New Zealand:
Shipping Calculated at Checkout, shipped by Auspost.
Shipping Partners:
Shipping is completed by Aramex and Australia Post. Note only Auspost can deliver to Parcel Lockers, Parcel Collect or PO Boxes.
Notifications:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Queries or questions about your order:
Please allow at least 2 business days after placing your order before contacting us. If you are unhappy with your order due to quality or a discrepancy, please email us and we will aim to resolve your issue.